Management Case study 1

Welcome to your Management Case study 1

Question # 1 of 6 MCCS1

Case Study: Joe Garcia's Work-Life Balance Dilemma
Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it.

Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter’s birthday party was about to begin. “Can you find someone else just this once?” he asked the nurse manager who called him.
Joe: “I should have let you know in advance that we have an important family event today, but I just forgot. "If you can’t find someone else, call me back, and I’ll come right in.”

Joe’s manager was furious.
She said, “I don’t have time to make a dozen calls. If you knew that you wouldn’t want to come in today, you should not have accepted on-call duty. We pay you to be on call", and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.”
Joe decided that he no longer wanted to work in that institution.
With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff.

What style of leadership and school of management seemed to be preferred by Joe Garcia’s manager?

Autocratic leadership and Classical Management Theory.

Transformational leadership and Human Relations Theory.

Laissez-faire leadership and Systems Theory.

Transactional leadership and Contingency Theory.

Servant leadership and Complexity Theory.

Question # 2 of 6 MCCS1

	Preferred	No preferred
Laissez-faire leadership and Systems Theory.
Servant leadership and Complexity Theory.
Transformational leadership and Human Relations Theory.
Autocratic leadership and Classical Management Theory.
Democratic leadership and Situational Theory.

Question # 6 of 6 MCCS1

Case Study: Joe Garcia's Work-Life Balance Dilemma
Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it.

Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter’s birthday party was about to begin. “Can you find someone else just this once?” he asked the nurse manager who called him.
Joe: “I should have let you know in advance that we have an important family event today, but I just forgot. "If you can’t find someone else, call me back, and I’ll come right in.”

Joe’s manager was furious.
She said, “I don’t have time to make a dozen calls. If you knew that you wouldn’t want to come in today, you should not have accepted on-call duty. We pay you to be on call", and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.”
Joe decided that he no longer wanted to work in that institution.
With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff.

How important is work-life balance in retaining experienced staff members like Joe?

Not important; staff should prioritize work.

Moderately important; personal life should occasionally be considered.

Extremely important; staff satisfaction leads to better retention and performance.

Somewhat important; other factors like pay and job role are more critical.

Important only for staff with families.

Question # 3 of 6 MCCS1

Case Study: Joe Garcia's Work-Life Balance Dilemma
Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it. Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter’s birthday party was about to begin. “Can you find someone else just this once?” he asked the nurse manager who called him. “I should have let you know in advance that we have an important family event today, but I just forgot. If you can’t find someone else, call me back, and I’ll come right in.” Joe’s manager was furious. She said, “I don’t have time to make a dozen calls. If you knew that you wouldn’t want to come in today, you should not have accepted on-call duty. We pay you to be on call, and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.” Joe decided that he no longer wanted to work in that institution. With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff.

Which of the listed qualities of leaders and managers did the nurse manager display? Which behaviors? Which ones did the nurse manager not display?

	Display	No Display
Decision-making ability but lacked empathy.
Good communication but lacked flexibility.
Assertiveness but lacked understanding.
Professionalism but lacked approachability.
Good time-management but lacked patience.

Question # 5 of 6 MCCS1

Case Study: Joe Garcia's Work-Life Balance Dilemma
Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it.

Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter’s birthday party was about to begin. “Can you find someone else just this once?” he asked the nurse manager who called him.
Joe: “I should have let you know in advance that we have an important family event today, but I just forgot. "If you can’t find someone else, call me back, and I’ll come right in.”

Joe’s manager was furious.
She said, “I don’t have time to make a dozen calls. If you knew that you wouldn’t want to come in today, you should not have accepted on-call duty. We pay you to be on call", and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.”
Joe decided that he no longer wanted to work in that institution.
With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff.

Who do you think was right, Joe or the nurse manager? Why?

Joe was right because personal events can be overlooked.

The nurse manager was right because professional duty should always come first.

Both had valid points, but communication and understanding were lacking.

Neither was right; they both reacted emotionally.

Joe was right in wanting a more supportive work environment.

Question # 4 of 6 CS MCCS1

Case Study: Joe Garcia's Work-Life Balance Dilemma Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it. Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter’s birthday party was about to begin. “Can you find someone else just this once?” he asked the nurse manager who called him. Joe: “I should have let you know in advance that we have an important family event today, but I just forgot. "If you can’t find someone else, call me back, and I’ll come right in.” Joe’s manager was furious. She said, “I don’t have time to make a dozen calls. If you knew that you wouldn’t want to come in today, you should not have accepted on-call duty. We pay you to be on call", and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.” Joe decided that he no longer wanted to work in that institution. With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff. What would be the most appropriate Joe and the manager to have done?

1 out of 6

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